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QUALITY PRODUCTS & SAVINGS

Frequently Asked Questions

Find answers to common questions about our services, delivery, and ordering process.

Yes. UK mainland delivery is a flat £4.95. For the Scottish Highlands, Northern Ireland, Channel Islands and Isle of Man, delivery is £20 and usually takes 7 business days.

Not on orders over £100

We process orders the same working day. Standard delivery is typically 7 working days.

Personalised/custom orders may take longer, and lead times can extend during peak periods.

We accept all major credit and debit cards (Visa, Mastercard, Amex) and PayPal. All transactions are processed securely through Stripe.

For new logos/designs, we'll email a digital proof for approval before production. We aim to send proofs within 12 hours of your order.

For orders placed after 12:00, the 12 hour window starts from 09:00 on the next working day.

Please check all details carefully—once you approve the proof, we can't accept responsibility for errors.

See our Artwork Guidelines for detailed information about accepted file formats and requirements.

Probably! We supply workwear, corporatewear, teamwear, leisurewear, schoolwear and promotional clothing.

Need help? Our team is available Monday–Friday, 09:00–17:00 via phone, email or WhatsApp.

We provide samples for custom orders only, charged at the full rate.

We stock multiple brands, so sizing can vary. We provide brand specific (and sometimes product specific) size guides to help you choose.

Returns are accepted at our discretion, except where we've supplied goods that don't match your order.

We will replace customised items if they're faulty; otherwise, customised items are non-returnable.

Please request a return within 30 days of receiving your order.

DTF (Direct-to-Film) printing produces vibrant, full-colour designs on a special film that is heat-pressed onto your garment. It works on any fabric colour and type, lasts 50+ washes, and requires no minimum order.

No. We print from just 1 piece. Whether you need 1 sample or 1,000 uniforms, we've got you covered.

Yes. DTF printing works beautifully on dark fabrics — unlike sublimation, which only works on light/white polyester. Full-colour prints on black, navy, or any dark shade.

Absolutely. You can mix any combination of sizes and colours within the same design order.

Yes. We offer tiered pricing — the more you order, the less you pay per unit. Contact us for a custom quote on orders of 50+.

Turn garments inside out, wash at 30°C, do not tumble dry on high heat, and do not iron directly on the print. Following these steps ensures your prints stay vibrant for 50+ washes.

Still Have Questions?

Our team is here to help you with any questions about our products and services.

Call: 01274 010737

Email: info@bizbranding.co.uk